General Privacy Policy

How do we collect your information?

At Surrey Heath Age Concern we aim to provide you with the highest quality of service.  To do this we must keep records about you and the services we have provided or plan to provide for you.  These records are kept securely on our business server, and/or paper records locked in secure cabinets.  These records may include:-

  • Basic details about you such as address, date of birth, next of kin
  • Contact we have had with you such as home visits
  • Details and records on casework, volunteers assigned
  • Relevant information from people who assist you and know you well, such as volunteer befrienders, carers and relatives

It is good practice for staff who provide assistance to:-

  • Inform you what they are going to record about you
  • Show you what they have recorded about you if you ask

They will always ask for consent to record your data and follow the policies for confidentiality at all times.

How are your records used?

The people who help you, use your records to:-

  • Provide a good basis for all information given to you
  • Allow you to work with those helping you
  • Make sure your services are safe and effective
  • Work effectively with others providing you with services

Other staff who work for Surrey Heath Age Concern may also need to use records about you to:-

  • Pass on messages and queries
  • Help investigate any concerns or complaints you or your family have about the services which are provided
  • Internal audits at Surrey Heath Age Concern to help improve the services we provide for you

Some information will be used for statistical purposes.  In these instances, we take strict measures to ensure that individual clients cannot be identified.

Information Requests

You have the right to confidentiality under the Data Protection Act 1998 (DPA)

You also have the right to ask for a copy of all records about you

  • Your request must be made in writing to Surrey Heath Age Concern at the above address
  • We are required to respond to you within 40 days
  • You will need to give adequate information (for example full name, address, date of birth etc.
  • You will be required to provide identification before any information is released to you

If you think anything is inaccurate or incorrect, please inform us as soon as possible.  It is important for us to hold correct data and provide you with the best quality of service we can.  If you have any questions please contact us at:-

Surrey Heath Age Concern CIO
20 Salisbury Grove
GU16 6BP

Tel: 01252 266841

Please click here to sign a copy of our permission slip.

 Our Web Site Privacy Policy

At SHAC, we recognise that the privacy of your personal information is important. Here is information on what types of personal information we receive and collect when you use and visit the SHAC website, and how we safeguard your information. We never share any personal information you may give us, with third parties.

Log Files

As with most other websites, we use log files. Information in the log files includes your IP (internet protocol) address, the time of your visit and which pages you visited on our site. None of this information can personally identify you – we just know that somebody visited a page at a particular time. We use this information to see how our site is performing and which products are most popular with visitors.


A cookie is a small text file that a website places onto your computer and which stores information specific to your visit, but we do not collect personal data from these (it is totally anonymous).

This site uses cookies in various ways. If you use the display options then a cookie is created to remember your settings the next time you visit. Our content management system may transfer a temporary cookie or cookies to keep track of your visit and also some other cookies which may be stored for a period of time and then deleted automatically.

We also use Google Analytics to monitor site traffic and how visitors use our site – but this software does not have any information about who you are.

You can choose to disable or selectively turn off cookies in your browser settings, or by managing preferences some internet security programs. However, this can often affect how you are able to interact with websites, including the inability to log in to services or programmes, such as logging into forums or accounts or setting personal preferences.

For more information on cookies see:


By using this website you are accepting all the terms of this disclaimer notice. If you do not agree with anything in this notice you should not use this website.

While every effort is made to ensure that the content of this website is accurate, the website is provided “as is” and SHAC makes no representations or warranties in relation to the accuracy or completeness of the information found on it. While the content of this site is provided in good faith, we do not warrant that the information will be kept up to date, be true and not misleading, or that this site will always (or ever) be available for use.

We do not warrant that the servers that make this website available will be error, virus or bug free and you accept that it is your responsibility to make adequate provisions for protection against such threats. We recommend scanning any files before downloading them.

Nothing on this website should be taken to constitute professional advice or a formal recommendation and we exclude all representations and warranties relating to the content and use of this site.

In no event will SHAC be liable for any incidental, indirect, consequential or special damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of profit, loss of contracts, goodwill, data, information, income, anticipated savings or business relationships, whether or not advised of the possibility of such damage, arising out of or in connection with the use of this website or any linked websites.

If any of the points in this disclaimer notice are found to be unenforceable under applicable law, that will have no bearing on the enforceability of the rest of the disclaimer notice.

Material on this website, including text and images, is protected by copyright law and is copyrighted to SHAC unless credited otherwise. It may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for personal, non-commercial or educational use

No part of this site may be distributed or copied for any commercial purpose or financial gain.

Links to other websites, including those in any advertisements displayed, are provided for the convenience of users. We are unable to provide any warranty regarding the accuracy or completeness of the content of such sites, or the reliability, quality or effectiveness of any products provided through external websites. A link to an external site does not imply an endorsement of the views, information or products provided or held by such websites.

This disclaimer notice shall be interpreted and governed by English law, and any disputes in relation to it are subject to the jurisdiction of the courts in England and Wales.

We reserve the right to revise and amend this disclaimer notice from time to time and any revised version will be deemed to be applicable from the first date of publication on this website.